Shipping policy
Shipping Policy
Thank you for choosing Lateau for your hair care needs. We are committed to providing you with exceptional products and a seamless shopping experience. Please review our shipping policy below to understand how we process and deliver your orders.
1. Order Processing:
- All orders are processed within 5 business days (excluding weekends and holidays) after receiving full payment.
- You will receive a confirmation email with the details of your order once it has been successfully placed.
2. Shipping Rates:
- We offer flat-rate shipping based on the destination and weight of your order.
- Shipping costs will be calculated and displayed at checkout before you complete your purchase.
3. Shipping Methods:
- We use reputable carriers to ensure safe and timely delivery of your products.
- You can choose from various shipping options at checkout, including standard and expedited shipping.
4. Estimated Delivery Time:
- Standard Shipping: 2 to 7 business days
- Please note that these are estimated delivery times, and actual delivery may vary depending on the shipping destination.
5. International Shipping:
- We currently offer international shipping to select countries.
- International shipping rates and delivery times vary by destination.
- Any additional customs fees or taxes incurred during shipping are the responsibility of the customer.
6. Order Tracking:
- Once your order has shipped, you will receive a shipping confirmation email with a tracking number.
- You can track the status of your order using the provided tracking information on our website or through the carrier's website.
7. Shipping Delays:
- In rare cases, shipping delays may occur due to factors beyond our control, such as weather, customs, or carrier issues.
- We will do our best to inform you of any significant delays and work to resolve the issue promptly.
8. Lost or Stolen Packages:
- We are not responsible for lost or stolen packages after they have been marked as delivered by the carrier.
- Please ensure that the shipping address provided is accurate and secure to prevent any delivery issues.
9. Shipping Restrictions:
- Some products may have shipping restrictions due to their contents. Please check the product description for any specific shipping limitations.
10. Contact Us:
- If you have any questions or concerns regarding your order or our shipping policy, please contact our customer service team at info@lateaucosmetics.com or through our Contact Us page on the website.
Thank you for choosing Lateau. We appreciate your trust in our products and are dedicated to providing you with an excellent shopping experience.
Thank you for choosing Lateau for your hair care needs. We are committed to providing you with exceptional products and a seamless shopping experience. Please review our shipping policy below to understand how we process and deliver your orders.
1. Order Processing:
- All orders are processed within 5 business days (excluding weekends and holidays) after receiving full payment.
- You will receive a confirmation email with the details of your order once it has been successfully placed.
2. Shipping Rates:
- We offer flat-rate shipping based on the destination and weight of your order.
- Shipping costs will be calculated and displayed at checkout before you complete your purchase.
3. Shipping Methods:
- We use reputable carriers to ensure safe and timely delivery of your products.
- You can choose from various shipping options at checkout, including standard and expedited shipping.
4. Estimated Delivery Time:
- Standard Shipping: 2 to 7 business days
- Please note that these are estimated delivery times, and actual delivery may vary depending on the shipping destination.
5. International Shipping:
- We currently offer international shipping to select countries.
- International shipping rates and delivery times vary by destination.
- Any additional customs fees or taxes incurred during shipping are the responsibility of the customer.
6. Order Tracking:
- Once your order has shipped, you will receive a shipping confirmation email with a tracking number.
- You can track the status of your order using the provided tracking information on our website or through the carrier's website.
7. Shipping Delays:
- In rare cases, shipping delays may occur due to factors beyond our control, such as weather, customs, or carrier issues.
- We will do our best to inform you of any significant delays and work to resolve the issue promptly.
8. Lost or Stolen Packages:
- We are not responsible for lost or stolen packages after they have been marked as delivered by the carrier.
- Please ensure that the shipping address provided is accurate and secure to prevent any delivery issues.
9. Shipping Restrictions:
- Some products may have shipping restrictions due to their contents. Please check the product description for any specific shipping limitations.
10. Contact Us:
- If you have any questions or concerns regarding your order or our shipping policy, please contact our customer service team at info@lateaucosmetics.com or through our Contact Us page on the website.
Thank you for choosing Lateau. We appreciate your trust in our products and are dedicated to providing you with an excellent shopping experience.